HOUSTON, WE HAVE A PROBLEM.!"
The biggest airline in the entire world is run by bean counters and paper-pushers. Believe it or not, not one member of the board knows how to fly or fix them!!! No wonder nothing works!!! Probably they all took the juice!!!! Actually, it's funny, same at Boeing and other carriers by the way.
Ck for yourself!
https://www.aa.com/.../leadership-bios/leadership-bios.jsp